Frequently Asked Questions

Find quick answers to common questions.

Getting started
What is the Codicom Listing Service?
The Codicom Listing Service is a platform managed at the practice level. It serves a dual purpose: listing patients who refuse to settle their medical accounts and allowing medical professionals to view listed patients to assess financial risk.
Who can subscribe to this service?
Codicom is a closed user group. Only medical professionals registered with the Health Professions Council of South Africa (HPCSA) and their authorized employees may access the platform.
How do I subscribe?
Create an account on the registration page and choose Pay-as-you-go or Yearly.
Users & access
How many users are included per practice?
Each subscription includes the practice owner (admin) plus two team members by default (e.g., reception and accounts).
What if I need more than three users?
You can add more users from the team management screen. Extra users can be billed per seat. Ask sales for bulk pricing.
Can I share my login with colleagues?
No. Sharing login details is strictly prohibited as per our terms and conditions. This policy is in place to maintain platform integrity. If a healthcare practitioner is found sharing login details, their access will be revoked without a refund, and Codicom reserves the right to take legal action.
Billing & renewals
How long is my subscription valid?
Yearly plans are valid for 12 months from activation. Pay-as-you-go has no lock-in—charges apply per action.
How will I know when to renew?
We email reminders before expiry and show a banner in the dashboard for admins.
How do I contact support?
Use the Contact us form for general queries or email support@codicom.co.za.